Missing ‘Dynamics 365 App For Outlook’ from Settings in Dynamics 365 v8.2

Hi Folks!

Recently came across a scenario where I was using v8.2 of Dynamics 365 Online and I wasn’t able to find Dynamics 365 App For Outlook in the Settings area.


Fret not! App is enabled for you already if you even an Exchange Online license. But, at times if you don’t see this – just visit this URL as below:





Hope this quick tip helps!

Tip on Required Fields – Forms v. BFP

Required fields behave differently on Dynamics 365 Forms as that of on the Business Process Flow. Especially when you have ‘Disabled’ them.

On Forms –

Once you have disabled a required field on the Form, the Save action ignores the same and lets you save the record.


For obvious reasons, the required field on the BPF is ignored when you save the record on the form with all required fields filled in.


On BPF –

The required field cannot be ignored to move the Business Process Flow to the next stage!



You’ll discover this soon. Hope this helped. 🙂

Quick Tip: Cleaning Queue Items

So are you stuck with email queue that has junk of emails you don’t want? And maybe those emails are important to CRM.

Let’s say you have these emails in your Queue (imagine there are a lot many and removing them seems like a big task)


Here’s what to do:

  1. Run a Bulk Delete Job on the following:
    Queue Item entity and the required criteria you want (maybe you want to delete only old Queue Item which you no longer need to convert to other record types)
  2. And submit the job.

Now, even if you delete the Queue Items, the Emails will still remain in CRM in Activities records and those are not lost!

Hope this was helpful! 🙂

Shared Mailbox in Office 365

Now often, you want to have a common mail address for everyone within a team to monitor and interact through like info@domain.com or support@domain.com

Office 365 provides this capability with something called as Shared Mailbox.

Features of Shared Mailbox

  1. Shared Mailbox doesn’t need an Exchange license.
  2. Shared Mailbox doesn’t have its own credentials. Users add this mailbox to theirs and use their own credentials to access it.
  3. Shared Calendar is available in a Shared Mailbox where everyone can see who is available when


Setting up Shared Mailbox

  1. You’ll need to be an administrator in Office 365 to be able to create a Shared Mailbox. Navigate to Office 365 Admin Center and find Shared Mailboxes options under Groups.
  2. Click on Add a mailbox addMailboxButton.png
  3. I’ll call it Sales@domain.com, for example. And click Add.
  4. Shared mailbox gets created within moments!


Adding Users to the Shared Mailbox

Only users who have an Exchange Online license can be added to Shared Mailboxes.

  1. Click on the mailbox and then on Edit in Members area to add O365 users to the mailbox as shown below
  2. Click on +Add Members to add users to the mailbox
  3. You’ll find all the members who already have an Exchange Online license are eligible for adding to the shared mailbox.
  4. I selected both the users seen in above step to add to the Shared Mailbox.
  5. Those members are seen on the detail pane of the selected Shared Mailbox as shown below

    Adding Shared Mailbox to Outlook

    I will the OWA example in this blog to show how to add the shared mailbox to the user’s Outlook

    1. Let’s assume we have the mailbox pwagh@cft79.onmicrosoft.com and we want to add the shared mailbox sales@cft79.onmicrosoft.com to pwagh’s mailbox.
    2. In OWA, right click on the root folder of the mailbox and click on Add shared folder
    3. Start typing the name of the Shared Mailbox and it should auto-populate the same for you. Select the Shared Mailbox and click Add.
    4. The mailbox should then appear in your OWA.

    Note: It takes a few minutes until the Shared Mailbox is accessible from your mailbox after adding it


    Hope this was helpful.