A manager is required for non-project time entries, absence, and vacation error in D365 PSA v3

In PSA v3, there occurs a scenario where Resources (Users) have to enter about their absenteeism and they’re not able to submit the request successfully on the Time Entry grid.

Error while Submitting Absence/Vacation & Non-Project Time Entries

  1. Typically, when a Resource has to make an entry for Absence but doing the below
    absenceTypeEntry
  2. And then clicking on Submit.
    submittingTE.png
  3. But, doing so gives an error!
    errorMessage.png

Let’s look at what was missing in readying the system for using PSA for the Resources –

Adding Manager for a Resource

Evidently from the error message itself, a Manager is required to approve the non-project time entries. Here’s how you can set it up!

  1. In PSA, it is required that ‘Manager’ is set for a Bookable Resource to be able to submit an absence/vacation/non-project time entry. Quite logical.
    So, In User record (associated with the Bookable Resource record of the actual user), the Manager should be assigned.
    missingManager.png
  2. Like below, if there’s a manager present, the Resource should have no trouble submitted non-project/absence Time Entries.
    managerAdded
  3. And once this is set, the entries should be submitted without an issue like below –
    entrySubmitted.png

What can the Manager do?

  1. Once this type of Time Entry has been submitted, the Manager can see it under Approval entity in their PSA under Absences/Vacations for Approval
    approvalArrived

Hope this was helpful!

 

 

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Set Work Hours Template to a Bookable Resource in D365 PSA v3

For all the newbies in D365 PSA, one of the most critical part of configuring PSA is setting up Bookable Resources with their respective Work Hours Template to define their Work Hours and Days they can be & should be booked.

By Default, if you create a Bookable Resource they have a 24-hour slot open to be booked.
Example, I created a new Resource Shailesh Wath. Specially, not the Timezone selected. This will define how the resource will appear on Schedule Board.
newResource.png

And if you open his Work Hours by clicking on Show Work Hours, you’ll see this (which isn’t defined).
calendarNotSet.png

And on the Schedule Board, Shailesh looks like this –

Available on All Days

allDays.png

And available on All Hours
allHours.png

Work Hours Template / Calendar Template

Simply put – Work Hours are defined Schedule based off a resource’s Work Hours that can be applied to other resources as well.
You can find the Work Hours under Settings > Calendar Templates
WHT.png

Firstly, any 1 users Work Hours need to be defined in order to be set as a Template to a Work Hours. In this case, the System User Priyesh Wagh‘s Work Hours will be applied to the India Work Hours in the Template created.
IndiaWHRecord.png

Assign Work Hours Template

Now, we are assigning Work Hours Template to Shailesh which have defined hours and defined days of the week.
So, under Bookable Resources, select the User and then click on Set calendar option.
setCalendar.png

In the window, I’ll select the Work Hours Template I wish to apply. India Work Hours in this case.
IndiaWH.png

And click Apply
clickApply.png

Work Hours Template will be applied with this message.
applied.png

Obviously, you can do this for multiple resources at one. 🙂

Applied Work Hours

Now, if you observe the Work Hours to the resource, you can see this (defined timings with holidays on weekends)
legitCalendar.png

And on the Schedule Board, you’ll see the Days are properly defined
holidays.png

And also the Hours (8am to 4pm work schedule)
definedHours.png

Hope this quick tip helps!

Booking Resources more than their capacity in D365 PSA v3

While booking resources, you often don’t pay attention to how much capacity the resource has.

Or rather, you are aware, but you want to book the resource anyway (only to change later on, which I don’t recommend.)

In that case, if you are trying to overbook a resource out of their capacity, you are treated with this message below –

errorMessage

Why this occurs?

This is because of the Work Hours defined for the Resource. Rather, what Work Hour Template is assigned to that resource. Now, let’s say, you are trying to book someone for 8 hours on top of their already booked 2 hours
overloading.png

If you switch to the Hours view, you’ll see the availability marked by white cells. Grey meaning, unavailable.
available

Remember, this is even said in the error message when you tried to click Book.
errorMessage

Alternative

Of course you can do this, but you should have a very strong reason to overbook resources. 🙂

Switch to Evenly Distribute Hours to allow the resource to be booked on top of the existing one.
evenlyDistribute.png

And this should be fine, but it will appear in red indicating that the resource is overbooked. Say, 10 hours (on top of already booked 2 hours) – exceeding the 9 hours total limit.
hardOver
redMarking

Suggested

You should rather Propose Book the resource, this way, the booking will exist and won’t bloat the schedule board. And then, you can decide later to do something with it.

Front Load – Proposed

Now with combination of Front-Load and Proposed, you should be able to Book for only the remaining capacity

frontLoadPropose.png
only7.png

Evenly Distributed – Proposed

With Evenly Distributed Proposed, you should be able to exceed the capacity and even Propose for the full time you want.
evenlyDisProposed.png
Full10Hours.png

 

Hope this quick tip helps! 🙂

Happy 365ing!

 

Time/Expense Entry Rejection comments in D365 PSA v3

Let’s say in your PSA implementation, you are the Project Approver and you often face the challenges to rejecting time entries so that the resources could just correct it and re-submit. (Or any reason, for that matter)

Do you manually go and tell them that they need to re-submit? Let’s make this easier. This post applied for both, Time and Expense entries in PSA v3.

Where are the Rejection comments stored?

As an Approver, you have Resources submitting their Time Entries and you see them under Time Entries For Approval view in Approvals entity, ready to be Accepted/Rejected
ApprovalWaiting.png

 

And optionally, you can enter comments specifying why you rejected the Time Entry.
rejectionComment.png

But where is this data stored?

It’s actually stored as a Note on the Time Entry record itself! Note that the Entry Status of the Time Entry now says ‘Returned
storedAsNotes.png

Let the Resource know

You could just create a workflow to send an email to (Even Microsoft Flow, if you are comfortable with it)
A simple workflow to send out a notification will be useful to let the Resource (Owner of the Time Entry) know that the Time Entry was rejected and they need to take action.
workflow
On create of Note, Check if the Regarding (Time Entry) contains data and the Entry Status == Returned

emailBody
And send it to the Owner of the Time Entry specifying what details should go out. Add a link to the Time Entry record, maybe.

And they can click the link back to the Time Entry itself.
emailToResource

Hope this use-case proves useful in your implementation! 🙂

Happy 365ing!

Import Time Entries in PSA from your Bookings in D365 PSA v3

Often, one of the real-life scenarios is making time entries by either remembering what you did the whole week or looking at the Schedule Board and based on what you were booked, making each Time Entry in PSA manually.

Tiresome and inefficient, right? Not any more, a cool feature let’s you just create Time Entries in PSA v3 by a single click.

Now, let’s say your Bookings look like the below. I’m booked on 2 projects across the week.

scheduleBoard

And now let’s see how we import these.

Import Time Entries

  1. Let’s see you want to make time entries now based on you Bookings in D365. On the Time Entries scree, drop down to the arrow besides Import.
    dropDown
  2. Select Resource Bookings. (Obviously, like this method – you can import from Resource Assignments and Outlook Sync too! But we will keep that for some other day)
    importFromBookings
  3. Then, you can select what all Time Entries should actually make it to the records. So you can select the ones you need and leave the rest.
    summaryOfImport
  4. Once you click on Import, it’s done! Time Entries are created.
    imported

Works like a breeze!

How to add Rating Values to Rating Models in D365 Field Service and PSA

Rating Models and Rating Values are attributed to Bookable Resources in Dynamics 365 PSA and Field Service. Out-of-the-box, there are 3 Rating Values – Familiar, Good & Proficient. But obviously, you want to customize to have your own.

This is a tricky change and this post will exactly describe before you end up doing something wrong.

If you think all you need to do is add a Rating Value to the Rating Model and save, it won’t work

addRating

Because when you do this, the Value field is locked and you can’t enter anything and just saving the record with the name of the Rating Value will result in the error as shown below

errorWhenDirect

Update Max Rating on Rating Model

So, the right way to do it is to update the Max Rating Value on the Rating Model record.

updateMaxRating

As soon as I save the record, see the an additional Rating Value appears. And in fact, these are the new records that were created when you updated the Max Rating Value and not that the old ones were renamed to ‘Enter rating label here…’

newLabelsToEnter

Note: You can simply enter the record and update all the Ratings inside to the corresponding values.

What happens to existing Ratings used for Resources?

They are all there but have been deactivated, if you query all the Rating Values as is, you’ll see the ones created due to the change we did above and the ones that already existed were suffixed with “[Inactive]” label. See below –

newlyCreated

Well, since these are all the new records created, the old ones are ‘Deactivated‘. What remains with the existing Bookable Resource Characteristics records are the Inactive ones.

inactiveAssigned

To update these, you can do a simple Advanced Find by querying one of the inactive Rating Values and updating them using Bulk Edit to set the new one.

  1. Query the inactive ones
    queryInactive
  2. And simply Bulk Edit to update the Inactive ones
    bulkEditInactive

By the way, if you want to Bulk Clear and start fresh, you can check my blog on Bulk Clearing fields using Advanced Find here – D365 Quick Tip: Bulk Clear field values

Hope this helps you!

 

D365 PSA: Restrict Project access only to their Project Managers

Out-of-the-box PSA’s Project Manager security role provides complete access to even other Project Managers. But then, what if you want to bring down the access of the Project Managers to their own Projects only?

Remember, access in D365 PSA is provided for Owner (ownerid) field and not Project Manager (msdyn_projectmanager) field.

PSARoleRestrict

Scenario

Now, I don’t want a Project Manager to have access to others Projects and looks like this can’t be controlled from the Security Level perspective, given the Project Manager is a separate field than Owner of the Project.

So, I’ll limit the access to only the User level (the one who created the record would have the access, obviously)

PSARoleRestrict2

But this remove the access from even the Project Managers since they don’t own the Projects. To overcome this, I’ve written a simple plugin to provide access to the Project Manager whenever they are updated by Sharing and giving PMs the access.

For this, I’ve written a plugin code that will grant all permissions to the Project Manager of that Project and I would like to share this with you all to consume it.

GitHub Project

Here’s the GitHub repository I’ve created which has the plugin code and the Unmanaged Solution that contains only the plugin assembly and the registered step –

Link: D365PSA-PMAccessRights

gitProj

The D365 Unmanaged Solution resides here –

unmanagedSoln

This will work in the following scenarios –

  1. When a Project Manager is changed from Person A to Person B, the access rights of Person A will be removed and granted to Person B.
  2. You can even create a trigger field and use an on-demand workflow to set the trigger. This trigger should be included in the filtering attributes of the plugin step to update the existing records.

This will provide access to the Project Manager of the Project automatically apart from the Owner so that they see/access only Projects that concern them
accessGiven

Make sure no other security role is overriding your restricted access.

Hope this helps! 🙂