Tag a User in a Microsoft Teams post made using Power Automate

As Power Automate becomes more of a norm to make Microsoft Teams in a channel, tagging a user is one of the most frequent and obvious asks for Power Automate / Flow developer.

Here’s how you can take a User from Office 365 to a Teams channel.

Let’s look at these straight-forward steps! It’s easy.

Getting a Mention Token

First, let’s create a Mention token. Let’s see how –

  1. In Microsoft Teams connector in Power Automate, look for Get @mention token for a user (preview)

  2. This Action step asks for a User Principal (If you are using an Active Directory) or a User ID which needs to be tagged/mentioned.

  3. Let’s enter an User Principal or User ID here. I’m hardcoding this for visibility, your scenario would vary.


Use Token in a Post to Teams

There are different ways to Post a message to Teams. Let’s see the options.

  1. Below are some options to post a message to Teams

  2. Let’s go with Post a message (v3) (preview) for this example to post a message to Teams.

  3. Finally here’s how your step would end up looking with the Mention tag added in the message to be posted in ex: Open Board Meetings Teams’ General Channel.

Post in Teams

So here’s how the post will look once the Flow is run and the message is posted to Teams

Hope this was helpful! Here are some more Power Automate / Flow posts you might want to check out –

  1. Converting JSON to XML and XML to JSON in a Flow | Power Automate
  2. Visualize Adaptive Card for Teams user action within a Cloud Flow | Experimental Feature
  3. Create a Team, add Members in Microsoft Teams upon Project and Team Members creation in PSA / Project Operations | Power Automate
  4. Task Completion reminder using Flow Bot in Microsoft Teams | Power Automate
  5. Office 365 Outlook connector in Cloud Flows showing Invalid Connection error | Power Automate
  6. Import multiple Users in Office 365
  7. Read OptionSet Labels from CDS/Dataverse Triggers or Action Steps in a Flow | Power Automate
  8. Turn Teams On / Off at Org Level, provisioning users | M365 Admin Center Tip
  9. FormatDateTime function in a Flow | Power Automate
  10. Approval Process using Power Automate

Thank you!

Create a Team, add Members in Microsoft Teams upon Project and Team Members creation in PSA / Project Operations | Power Automate

Let’s take a simple use case where you need to have a Microsoft Team created in Teams and have the Project Members added to the Microsoft Teams’ Project Team.

You can simply do this using 2 simple Flows in Power Automate

Scenario & Setup

If you are a PSA Customer, you would want to create a Team in Microsoft Teams based on what Project it is and then add Team Members of the Project as Team Members in the Microsoft Teams’ Team you created.

Let’s look at a Simple example of how you can do this. And further, you can enhance the implementation yourselves based on whether a Project becomes Inactive, or someone is to be removed from the Project Team.

I’ll be creating 2 Flows for this purpose –

  1. One that will create a Team in Microsoft Teams upon Project Creation and
  2. Other, will add Member to the Project’s MS Team upon addition of the Team Member in Project in PSA/Project Operations.

Create a Team for the Project

Let’s look at the first scenario where you can create a Team in Microsoft Teams once create a Project in PSA.

  1. Flow to trigger off of a creation of a Project.
    |
  2. Now, search for create a team in the next step to find a Microsoft Teams connector’s Action to create a Team in Microsoft Teams.


  3. Assign the Name of the Project and Description of the Project for easy understanding. You can make the team Private which is ideal to keep users’ Teams cleaner and also keeps Project discussions isolated if that’s the need.


  4. Once a Team is created, I’ve created a field on Project record to hold the MS Teams’ ID for other references.

    Add a step to update the Project back with the created MS Teams’ ID like this

    And in that, I’ll update the Created Team’s ID

  5. Now, fetch the Project Manager’s User record in CDS (PSA, basically) so that the User’s ID can be used to make the Owner of the Team you are creating.

  6. Next, you need to add Members to the Team. Look for add a member to the team and you’ll find Microsoft Teams’ action which you can use.

  7. Here’s how the Add a team member looks like.

  8. Now, this is a little tricky. Since you don’t get the Dynamic Values right away in this Action, click on Add a custom item.

  9. In Add a custom item, you can add the Team ID of the MS Team you just created for the Project in step #3 above.

    Once you add it, it’ll look like below

  10. And for the User’s AAD ID step, set the System User’s (fetched in #5)

    Add Azure AD Object ID

  11. Now, the last step looks set.

Add Members to the Project Team

Let’s work on the other scenario with other Flow. This will be on trigger of a creation of a project Team Member.

  1. This second will fire off on creation of a Project Team Member. Hence, the trigger on Create of a Project Team Member.

  2. I’ll get the Project record since I need the MS Teams ID which is a custom field we created to store the MS Team’s ID on the Project.

    Again, you can do this easily if you know how to get related records. I’ve done an extra step for simplicity.


  3. Now, the next step is to retrieve the Bookable Resource‘s Record. In turn, we’ll retrieve the System User record associated with the Bookable Resource record on the Project Team so that the System User’s ID can be used.
    Just because I need the Azure AD Object ID (User) entity, I’ve written a fetch XML on the Bookable Resource entity to go and get the User record’s Azure AD Object ID. I’ll need this to map it in the step where we’ll add the Member to the Project’s created Team.


    My step to retrieve Bookable Resource + System User’s Azure AD ID looks as below. Make sure you select the Bookable Resource GUID reference from the trigger i.e. the Creation of the Project Team Member record to ensure we only get 1 record.

  4. Then, I’ll simply generate a Parsed JSON after the above Step so that I can get to select the required attribute to select in the Team’s Add a Team Member step (Because the related field is not available for Dynamic Values) (In case you know how to directly write using outputs() function, that should be good enough too!!)


  5. Now, add the Team Member to the Project’s Team in MS team. Again, as mentioned above in the previous Flow, use the Add a member to a team Action from Microsoft Teams connector to do so.
    Now, add the Team’s ID in the Team field.

    On the Team field, you’ll need to Add a custom Value like we did in the previous Flow.



  6. And for the final step, in the User AAD ID for the user to add to a team step, you can pick the parsed Azure ID field from #4 above.

  7. As soon as you select from Parse, the Flow step will be converted to Apply to each. But that’s because we used List records which returns multiple values. Even though Apply to each is applied, this will logically run only once anyway!!

  8. Now in the user AAD

Working

Now’s let’s see all this in action.

  1. Let’s create a Project in PSA. Notice I’ll enter the name and the Description since we are creating a Team in MS Teams and that’s what we are filling out. Notice that MS Teams Project ID is blank. Our Flow will populate that once a Team is created in Microsoft Teams.
    Notice that Joe Danny is the Project Manager on the Project, he will be the Owner of the Team we are creating in MS Teams as per our first Flow.


  2. A Team like this will be created in Microsoft Teams.

  3. Also, notice that in the Project in PSA, a MS Teams Project ID will be populated too.

  4. Also, notice that Joe Danny is the Owner of the Team since Joe is the PM on the Project.

  5. Now, let’s add 1 more Team Members to the Project in PSA. Now, I’ve added a new Team Member Priyesh in the Project’s Team.


  6. That team member also get added as Members in Microsoft Teams in the Project’s Team. This is from out second Flow we created to add the Team Members to the created Teams for a PSA Project.


Here are some more enrichments you’ll need to do to handle some scenarios –

  1. Separately handle if a Project is Canceled/Deactivated for some reason.
  2. Remove Members from an MS Teams if they are removed from the Project.

Hope this was useful.

Here are some more posts about Project Service Automation (PSA) in Dynamics 365 / Microsoft Teams that might be helpful –

  1. Cancelled Bookings Imported in Time Entries in Dynamics 365 PSA issue | [Quick Tip]
  2. Task Completion reminder using Flow Bot in Microsoft Teams | Power Automate
  3. Change Booking Status colors on Schedule Board for Field Service/PSA [Quick Tip]
  4. Additional columns in PSA v3 Schedule view
  5. Check Managed Solution failures in Solution History in Dynamics 365 CRM
  6. Modify Project tab’s view in Schedule Board in PSA v3 | Quick Tip
  7. Update Price feature in D365 PSA v3
  8. A manager is required for non-project time entries, absence, and vacation error in D365 PSA v3
  9. Time/Expense Entry Rejection comments in D365 PSA v3
  10. PSA v3 View Custom Controls used on Project form

Thank you!!

Task Completion reminder using Flow Bot in Microsoft Teams | Power Automate

We can be a little creative and put Flow Bot to use in Power Automate’s Microsoft Teams connector! Let’s look at a use case where you can use it to make sure Task Reminders can be handled in a friendly way.

An Open Task

Let’s look at a typical Task in Dynamics –

  1. Let’s say there’s a Task set to Joe to have a meeting with Adam which looks like this in Dynamics.

  2. In this example, I’ll ask if the user forgot to mark it as closed since the time has passed.
  3. If the user is reminded that they actually worked on it but forgot to close, they can simply click on Mark as Complete right from Teams and not bother about going into Dynamics to close it.

Flow

Here’s how I constructed the Flow. It could be different in your case. I just wanted to put an example out –

  1. My Flow runs on Recurrence. Once a day to check whether any Tasks are left Open in the past 4 hours. Then it could be tasks from the previous day or anything older than 4 hours. (Not being stringent here 😊)
    Next, I’ll get all Tasks which are open over past 4 hours. Using Fetch Xml Query as I was comfortable doing that.

  2. Furthermore, in the Fetch Xml, I’m using Link Entity to get related data. I’ll need the record Owner’s Email address and I’m fetching it from User’s entity.

    To understand how to also read related records and use them as variables, you can follow Sara Lagerquist’s post on the same with a superb explanation – https://saralagerquist.com/2019/11/25/how-to-avoid-the-get-record-action-to-retrieve-related-data-in-power-automate/
  3. Post that, I’m Parsing JSON so that I can use fields later on in the Flow to put in the Flow Bot.

  4. Now, since the Get All Tasks will get all open Tasks from the system which may belong to other users too, an Apply to Each will open up to now treat each of these Tasks as a different Flow Bot message.
    This will loop through all the Parsed results from the step above so I can easily use fields from the Task

  5. Next, is the important step. In Microsoft Teams’ connector, you’ll find this Action called as ‘Post a choice of options as the Flow bot to a user’.
    As the name suggests, this Action can post buttons as choices to the user in their chat and capture responses. Simple!

  6. This Actions will demand the following details. My Flow bot card looks like this

    Now, the Options Item 1-, 2 etc. are the places where you can provide what all options the users can get to select.

    The Recipient above should be the email address of the Teams user who should get this Flow Bot. Hence, I had selected the FetchXML query above to get the Email address from the Owner of the Task itself and parsed it to select as a field in here.

    Finally, what should be the Message inside and the Headline. Which obviously will be read by the user to understand what the message is about. Hence, Description of the Task and Subject in them respectively.
  7. Later on, based on the response of the user, if they click on
    I’ll go ahead and mark the Task as Completed in Dynamics.

  8. And just set the Task record to Completed state.

  9. And that’s it. Yours can be even more basic or complex depending on how you want to use it.

Flow Bot

Now, every once a day according to above scenario, my Flow Bot will post the below message to the user’s Teams chat.

  1. You’ll see this card posted in the chat.

  2. Now, you have two options, Mark as Complete and This is Pending. Let’s say the user wants to Mark the Task as Complete. So selecting either of the options, you’ll get place to add Comments.

    I’m NOT doing anything to the passed comments, but you can do so based on your use case.
    Also, I’m NOT doing anything when the user clicks on This is Pending.

  3. On clicking Submit, the user sees as below and the buttons go away.

  4. And when you check the Task in Dynamics, it’ll be marked as Completed.

Hope this is useful to get your going! You can use this in several use-cases to capture something from the user through their Teams chat and update and forward it to other systems.

Here are some more Power Platform, Flow, Teams posts you might like to check –

  1. Using triggerBody() / triggerOutput() to read CDS trigger metadata attributes in a Flow | Power Automate
  2. Adaptive Cards for Teams to collect data from users using Power Automate | SharePoint Lists
  3. Send a Power App Push Notification using Flow to open a record in Canvas App | Power Automate
  4. Accept HTTP Requests in a Flow and send Response back | Power Automate
  5. Call HTTP Request from a Canvas Power App using Flow and get back Response | Power Automate
  6. Terminate a Flow with Failed/Cancelled status | Power Automate
  7. Pause a Flow using Delay and Delay Until | Power Automate
  8. BPF Flow Step as a Trigger in CDS (Current Environment) connector | Power Automate
  9. Generate Dynamics 365 record link in a Flow using CDS connector | Power Automate
  10. Loop through array of objects in a Flow & Create records in CDS | Power Automate
  11. Using Parse JSON to read individual List Records in Flow|Power Automate
  12. Call a Dynamics 365 Action from Flow [Bound and Unbound Actions] | Power Automate

Thank you!

Adding a Canvas PowerApp to Teams

Let’s take a look at how you can simply export the Canvas App from your Organization and import it to Teams. And you should be good to go!

Exporting Canvas App

  1. Assuming you are an Admin and you have Owner/Co-Owner rights to the App, you can click the ellipses part on the App and look for Add to Teams option.
    addToTeams
  2. Once done, you can check on the right hand-side to see some details and Download the zip file of the Canvas App when ready
    downloadApp
  3. And that’s it, it gets downloaded like any other Model Driven/Canvas App solution file.
    downloaded

 

Importing App to Teams

  1. Now, you can import the same as a custom App in Teams. Navigate to the Apps section and look for Upload a custom app in menu as shown below.
    uploadACustomApp
  2. Now, chose the Org you want to import the solution file to. In my case, it’s just one organization, you may have multiple.
    selectOrg
  3. A dialog box will pop up to ask you to select the solution file, navigate to the saved location and pick the file.
    selectSolution
  4. And you’re ready. The App has been imported. You can see it in the Apps section under Built for CFT 146.
    findAppOnTeams

 

Adding App Per User

Each user needs to add the App themselves in order to be able to access it.

Also, remember that the user who is adding the App should have rights to access the App itself i.e. the App should be shared with those users.

Let’s say Kuldeep is another user in the CFT 146 Organization. He can explicitly search for the App and add it as below –

  1. Go to Apps, then look for the area, Build For <Org Name> and then look for the App that was imported.
    Attendees AppfindAppOnTeams
  2. Click on the App, and the dialog box will provide with a button to Add to Teams, along with other details mentioned alongside.
    clickAdd
  3. Once added, it will appear next in the left navigation menu and you can simply run it by clicking on it.
    appRunning
  4. In case the user doesn’t have appropriate rights on the App, they will see this message when trying to open the App in Teams.
    errorInAccessing

Hope this helps!! Happy 365ing!