D365 General Tip: Keeping Currency and PriceList in check

In a hurry, you perhaps selected a similar looking Price List on your Quote and you want to change it.

Example: By mistake, I have selected “SalesPriceListINR” and want to select “SalesPriceListUS
salesINR

But when you try to do this, you can’t see the PriceList you want to set. Why is that?

visiblePLs

Currency

That’s because the Currency selected on the record is Rupee (₹) and your PriceList has the currency US Dollar ($)

rupeeSelected

Change it to US Dollar and you’ll see your PriceLists show up.
USDSelected.png
USDSet.png

And try searching your Price Lists again
correctPriceList

Error while changing PriceList

In a typical scenario, if you have child records dependent on the record you are changing, you’ll see this error.
typicalError.png

But as simple as the wordings are, you’ll need to do the needful and make sure there are no Currency dependent records associated.

 

Hope this helps!

 

 

Territories enabled for OOB Hierarchical relationship in Sales Hub

With the 2019’s Wave 2 Update releasing, the out-of-the-box Sales Territory entity has been enabled with Hierarchy settings.

Define Hierarchy

Let’s say you are in Sales Hub and in App Settings, look for Sales Territories on the left-hand menu.

menuNavi

settingMenu

It’ll show up all Territories, open the same and add a Parent territory
Let’s say, I opened Japan, I’ll add Asia-Pacific as the parent of the territory
addedParent

Once I do so, I can see the saved changes using the View Hierarchy button on the ribbon on either the Main Form on the public View.

Note: It won’t immediately appear once you enter a Parent and save, please reload the page.
viewHier.png

actualView.png

 

Please note that this is only for Unified Interface and not available for the classic UI. Also, this is only for the Sales Enterprise license.

Although the feature says it’s only available for Unified, I was able to catch it in classic UI as well. But this is discouraged since we are moving towards Unified UI and classic UI will soon be gone.

Hope this quick tip helps! 🙂

Create your own Insight Cards with Power Automate in Sales Insights

Sales Insight’s cards are not just restricted by what is provided by Sales Insights for your Org, you can make your own using Power Automate too. Here’s how –

Requirements

These features aren’t free under Free Features of Sales Insights. Sales Insights license is for $50/user/month. More info on licensing here – Sales Insights Licensing

For free features, only pre-defined Insight Cards show up. You don’t get to create your Cards. To try this feature, you can create a 30-day Sales Insight trial.

Scenario

Let’s say you have a custom field on the Account called as Renewal Date which holds a Date of renewal for an account. And you want to create an Insights card to show up whenever this date is within 5 days –
fieldOnForm

Create a new Insights Card using Power Automate

Let’s say you have Sales Insights already setup in your Org and you have moderate knowledge of Power Automate (formerly known as Flows)

  1. Navigate to Sales Insights settings in Sales Hub > Global Settings > under Assistant Studio, look for Home and you’ll see a button to Create a new Insight card.
    navigateToCards.png
  2. Since our requirement is a pretty common one and Power Automate has a template for it already, you can select one or even start from scratch.
    template
  3. Make sure all the permissions are correct and you’re set to modify a Power Automate Template (or create from scratch)
    permissions.png
  4. Let’s say you are making this run on a daily business during your non-business hours.

Little Tweak to store a Reminder Date in D365

I wanted to have a custom reference of the Reminder Date in my own way in D365 instead of making the Power Automate query more complex.
I’ve created a Calculated Date field for RenewalReminder to store date of 5 days before the Renewal Date and this will be maintained for all records.
renewalDateField
So that the field stores 5 days prior to the Renewal Date
fieldValue.png
(I’ve hidden it away in actual implementation later on)

In the past, I’ve implemented a similar scenario to store current date used for views in D365, reference Blog: Store ‘Today’s Date’ in a field to use in workflow conditions in D365 CE

Design Power Automate

Since we’ve chosen a template to get a reference from, feel free to remove/modify whatever you need to –

  1. Now, I want to Flow to be triggered every day at UTC midnight
    flowPart1
    Details: Every midnight, fetch me Accounts where I RenewalDate has passed so that selective Accounts will be queried, and then I want to create cards for those accounts in the next step.
    And I’m only comparing the RenewalReminder field value to the current date since it will run everyday
    dateConfig.png
  2. In the final step, for Each account, I’ll create a Card with the Account’s details which the user needs to see.
    createCard.png
    I’ve set some properties which are quite self-explanatory. I’ve made the Open button on the card to open the record itself.
    And I’ve also made the card to show up only until the Renewal Date. (Maybe setup a separate process for Accounts past renewal date)

    And that’s that! Your Power Automate is ready to create Insight Cards which remind you of an upcoming renewal

Seeing it Run

Now, every day when the Power Automate runs, it will create Insight cards for you and they’ll appear as you’ve configured them. In this case, For Alpine Ski House account, the Renewal Date is 20th Nov, so the card has started showing up since 5 days before the Renewal Date (Date stored in RenewalReminder for referencing, you can choose your own way to do so in Flows)
cardShowUp

Even in your Dashboards, since you’re the owner of the record and it’s set to show only to the owner, you’ll see it and clicking on the Open button will open the Account record itself
clickOpen.png

Hope this helps!!

Viewing Emails as conversations on the Activity Timeline in D365 CE

When you have Timeline and you actually use it to check related Activities, won’t it be really cool to see which emails are in a chain? Like which ones are a part of the conversation?

Well, that’s exactly what this little but extremely beneficial feature let’s you do.

Now, can you tell, by just looking at the below Activities that have come in and arranged sequentially (traditionally)?

distinctEmailViews

In the pic above, they are all a part of the same email chain but have come at different times so appear distinct and you can’t easily make out that they actually are a part of the same email conversation.

So now, you can now view Email activities as conversations on the Activity Timeline!

Personal Settings

  1. Open your Personal Settings in D365 CE and go to Email tab as shown below. Look for ‘Show emails as conversation on Timeline‘ feature and turn it on.
    setting

Viewing Emails as Conversations

Now, it’s pretty easy to look at activities that are a part of the same email conversation. And they are denoted by a visual cue that indicates they are chained together –

inConversationEmails.png

Note: This feature is available only on the Unified Interface and won’t be available on the Timeline on the classic UI.

 

Hope this quick tip helped!