Execute an Action from a Business Process Flow

One of the easiest and useful feature of a Business Process Flow is being able to Implement and Action right from a Business Process Flow just with a click of a button.

Here’s how you do it.

Let’s say you have an Action that you want to trigger that the Account was Approved for some sort and you want to alert the Stakeholders. You can have this functionality in your Action and call the Action from the BPF itself.

Action

  1. Let’s say your Action has some logic as below which you want to execute when you trigger Action on BPF
    actionLogic
  2. Make sure your Action is marked as below for it to be enabled for adding in a BPF
    enableForBPF

Once this is set, let’s move to the BPF part.

Business Process Flow

  1. In a BPF, since you have enabled your Action to be added to BPF, you’ll be able to add it as below.
    addActionStep
  2. In the Properties, look for your Action Process and select it and click Apply.
    actionFound
  3. Make sure you’ve clicked on Apply.
    apply

Now, you’re all set. Let’s see how it works.

Execution

Now, this is how you’ll see your Action on the BPF on the record,

executeButton

When you click on Execute, it will mention (if you don’t have any Input parameters) that there are not parameters and ask for Confirmation
noInputParameters

Once you confirm, this is how it will show while executing –
executing

 

If there’s any failure, it will show as below
executionFailure

 

And success like this
success

Simply click and the Action will execute!

Hope this helps!!

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Prevent Contact creation in D365 on tracking Emails from new recipients

Typically, when you track Email/Appoint records from Outlook, unknown senders are created as Contacts in Dynamics 365?

A new Email from unknown recipient.

newEmail

And if you track this Email using D365 App For Outlook, a new Contact is created in D365 without you being notified about it.
contactCreated

And the Email from the Saved Contact in D365 appears like this
emailFromSavedContact

Now, this could be unwanted. And there’s a simple way to turn this off!

Disable Contact/Lead creation

This setting is controlled from your Personal Settings. Under Email tab, look for the option that let’s you create Contacts/Leads for tracked Unknown Recipients.

personalSetting

Once you un-check the same, when you track the Email/Appointment with unknown recipients, new Contacts will not be created.
And you could identify this by simply going into Emails and seeing that the Email address appears rather than a Contact.

EmailFromUnsaved

Hope this helps.

Summarizing D365 App For Outlook Setup in 3 steps with Exchange Online mailbox

Remember, there are a lot of considerations for security and synchronization. The above setup is recommended for all first time Outlook and Dynamics users. While all this, I would like to summarize the steps for all you first time users!

Here’s a crash course guide to setting up D365 App For Outlook for new on-boarders.

Part 1 – Outlook License

  1. So, you can have any of these licenses which has Outlook service included. Be it Enterprise E3, E5 etc. Basically, you need an Exchange Online mailbox. Also make sure the license is assigned to the user and Mailbox is created as below.
    license
    licenseAssign.png

 

Part 2 – Enable Server Side Synchronization

Once Mailbox is setup for the User. Now, let’s go the D365 For enabling Server Side Synchronization on the user’s mailbox. Remember, you must be a Global Administrator to Approve the Mailboxes.

  1. Go to Settings >Email Configuration > Mailboxes. Open Mailbox you want to enable SSS for.
    selectMaibox
  2. Then, click on Approve.
    approveMailbox
    confirmApprove
  3. Then, click Test & Enable Mailbox from the ribbon.
    test&Enable
  4. This is important, if you have multiple instances like Production, Sandboxes etc. Choose if you want to only enable it for the current organization and not else where, select the checkbox.
    enableForCurrentOrg
  5. The Mailbox in D365 will complete testing in a few minutes and you should see the status of the same  as Success if everything went well.
    allSuccess

 

Part 3- Enable D365 App For Outlook

Now, once Server Side Synchronization is enabled, you’ll need to go to Dynamics 365 App For Outlook in Settings.
D365FOSitemap

If you don’t see the above in your SiteMap, refer this post for the details and the shortcut- https://d365demystified.com/2017/11/14/missing-dynamics-365-app-for-outlook-from-settings-in-dynamics-365-v8-2/

Now, in my case, I had selected to enable this feature for anyone who has already been enabled with Server Side Sync to also be enabled for D365 App For Outlook.

Hence, when I opened the App, I could already see my being added to the App!!

alreadyAdded

Else, you’ll need to add other users explicitly by selecting them and clicking on Add App To Outlook button on the view shown above.

READY!

You’ll see the Dynamics icon that denotes the D365 App For Outlook, you can click on it and the D365 App For Outlook is ready to be used for that selected item.
iconReady

and the app will show up in the pane next to it.

readyApp

For detailed information on Support Matrix of the D365 App For Outlook, refer this – https://docs.microsoft.com/en-us/dynamics365/customer-engagement/outlook-app/deploy-dynamics-365-app-for-outlook

 

Hope this summarizes the setup well!

D365 Quick Tip: Getting layoutXml from DevTools

Most times when you want to use AddCustomView() method to a Dynamics 365 control, you need to pass layoutXml to the method that will show the view you define.
fromCOde

There’s an easier trick than writing this up.

Select your View

Assuming, you have an Advanced Find view open in the window which you want as a layoutXml of, on the same, press F12 to open Dev Tools. Select the selector.
selector

And on the Advanced Find window, select Body section
andSelectBody
Click on it, and the par will be selected in the Console of the Dev Tools.

Once this is available, search for layoutXml and cycle through the results to go to the last result.
selectFromConsole

select the “value” part. That is your layoutXml. Hope this helps.

Curious Case of the locked fields in D365 – Quote ID example

So, I struggled some time in trying to make something just work as it was supposed to work. And for no conscious reason, I was able to figure out why.

As to why my Quote wouldn’t save and auto generate the usual Quote ID? It kept asking me to enter it!

Problem

OOB, Quote ID is locked and is auto-generated when you save the record.
newForm

Instead, I got this
cantSave

And asks me to enter Quote in the field again.
enterQuote

Ideally, if you have a required field locked, you can save it and the form won’t force you.
fieldIsLocked

But, nothing would work.

After much hassle, I finally noticed the culprit lying in plain sight. Let’s look at why this was happening.

Culprit

This happened because the same field was on the Business Process Flow and was unlocked
quoteOnProcess

That was the issue. As a part of the requirement, I had put it there, but either didn’t lock it or shouldn’t be there.

I just removed it since it wasn’t a big deal and things were fine now.
savedQuote

Hope this helps you! 🙂

Discount Settings for D365 Sales Line Items – Line Items or Per Unit?

For Line Item entities Opportunity Products, Quotes Products, Order Products or Invoice Products, you can chose what type of Discount you want to give out.

This is a simple Organization-wise setting  that you’ll need to set to define how Discount should be given on the Line Item level.

System Setting

Navigate to System Settings and under Sales tab, find this setting
lineItemSetting

You can chose either between Line Item or Per Unit.
options

Discount Behavior

Line Item

Now, when the Discount method is set to Line Item, the Discount value will be given to each of the Line Item regardless of the Quantity
lineItemCalculations

In the above example, the Discount $50 is applied to the entire Line Item entry of 2 quantities of the commodity of the price $1200 is

2 x 1200 = $2400 – $50 = $2350 ($50 Discount given to the Extended Amount)

Per Unit

And in case of Per Unit, the Discount amount of $50 is given to each Quantity in the Line Item
perUnitCalculation

In the above example, the $50 Discount is given to the quantity of commodity of worth $1200 each. i.e.

2 x $1150 ($50 Discount given to each Price Per Unit amount) = $2300

Hence, it vital what setting you want to use while giving Discount to Line Items in D365 Sales

Hope this helps! 🙂

 

“Enable Mobile Offline” for D365 for Phones app in D365 v9.x

Finally! After much await and as April 2019 kicks in, the Mobile Offline capability for D365 Apps is finally setting in. But remember, this is in preview as of April 2019 and is not recommended for Production use.

Here’s you can enable Mobile Offline for any Dynamics 365 App

  1. You can see that you can now turn on Enable Mobile Offline for a certain app.
    beforeEnable
  2. Once you select it to tick, you’ll need to select a Mobile Offline Profile. Out-of-the-box, I have selected Sales Sample.
    selectedProfile
  3. These profiles are available for creation and edit in your Default Solution if you go and see
    profileInSolution
  4. And, they specify what properties should the offline mode have. Also, make sure the Users who should have this capability should be added to Users grid as shown below in the Offline Profiles.
    insideProfile
  5. Once done, save and Publish your Unified Interface app in the App Designer. Make sure the Profile is Published too!

Running Mobile Offline

When you open the Mobile App for that user, there’ll be a notification pop-up saying that changes on the org were made and you’ll need to update the same.

And when the update is complete, you’ll see the entities which are enabled for offline like the ones marked below (by a wifi signal icon)

 

So, let’s assume you are offline, you won’t be able to view records that are not enabled for Offline and will see the below error instead.

 

And the entities like Accounts, which is enabled for Offline, you’ll see the record as below

To summarize, that was the Offline for Mobile which is in preview as of April 2019. Hope this helps!