Dynamics 365

Linear Slider Custom Control in D365 v9.x UCI

priyeshwagh777 CRM with .NET Web Applications, Customizations, Dynamics 365, dynamics 365 administration, Dynamics 365 CE, Dynamics 365 Unified Interface , , ,

Using Custom Controls is the new cool in Dynamics 365. Specifically, if visual cue of approximation or ‘to what extent’ is priority over the textual/numeric data, using Custom Control is the best way forward.

Something like this –

featured

Use Case

In my use case, I want to know the client budget so that I keep Quotes for them around the range they can afford.

Now, number will give me an idea. But a visual cue of the same will let me know the spending capacity of the client in the bigger picture.

So, I’ll use Linear Slider custom control on the Client Budget currency field to show a slider as well as the currency value.

Enabling Linear Slider on Currency Field

  1. So here, Client Budget (new_clientbudget) is my Currency type of field in D365.
  2. On the Form Editor, I’ll go to Properties of the field and go to Controls. Click on Add Control…
    addcontrol

  3. Select Linear Slider among others and click Add.
    addslider
  4. Then, I’ll set the properties of the control. Make sure you enable them for Web, Phone and Tablet as per your preferences.
    sliderproperties
  5. I’ve set the min and max range for the control, also that step which should reflect while moving the slider.
  6. Finally, click OK and publish changes.

 

Linear Slider

featured

You can even input custom number in the box and the slider will set to it.

manualnumber

 

Hope this was useful! 🙂

Thanks for reading.

D365 Quick Tip: Choose how currency field is displayed

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In D365 CE Apps, you have 2 options to display the currency fields, by symbol or by the currency code.

Symbolic representation

symbolic

Currency Code representation

coded

Setting

With a simple setting, you can apply this change organization wide. Navigate to Settings > Administration > System Settings and under General tab, look for Set the currency display option.
setting

Pretty simple! 🙂

Run Dynamics 365 Diagnostics to check network latency

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If you’ve heard complains about D365 running poorly throughout on a particular day, not necessary the issue could be with D365. It could be network latency.

And one of the first thoughts would be “To try on a different browser” without much investigation on it.

In fact, it could be bandwidth or latency issue. You’ll need Dynamics 365 Diagnostics here.

Check Latency

  1. You need to login to your browser session with your D365 credentials
  2. Enter this URL in a new tab https://<ORGNAME>.crm.dynamics.com/tools/diagnostics/diag.aspx
  3. It will show you a Dynamics D365 Diagnostics page like thisdiagnosticspage
  4. When you click on Run, it takes a few seconds to perform the test before showing you the results
    results

Hope this helps!

 

D365 For Outlook 2016: There is a Problem communication with the Microsoft Dynamics CRM server for D365 v9

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One of the recent and most frequent issues faced while upgrade is that of the existing Dynamics 365 For Outlook 2016 setup which doesn’t connect to D365 v9.

Right after the environment upgrades to v9, D365 For Outlook’s older version doesn’t connect.

But that’s not the end of the story, obviously, there’s is an upgrade. So let’s see how to go about this process and why this happens.

Error

When you’re trying to re-enter credentials or connect to D365 v9 from the existing D365 For Outlook version, you see this error
error

Reason

The reason is that D365 version 9 required TLS 1.2. Detailed explanation of which you can find here – https://support.microsoft.com/en-in/help/4054414/dynamics-365-for-outlook-update-for-version-9-0?LCID=1033

Version Upgrade

You can either choose to upgrade to D365 For Outlook v8.2.2.137 which you can download from here – https://www.microsoft.com/en-us/download/confirmation.aspx?id=56327

Or, if you don’t have any pre-installed version, you can also directly setup D365 For Outlook – https://www.microsoft.com/en-us/download/details.aspx?id=56972

Make sure you have upgraded your D365 to v9 first. I’ve posted a related blog regarding this in the past and you can refer it here – https://d365demystified.com/2018/11/13/d365-quick-tip-higher-version-of-d365-for-outlook-wont-work-older-d365-online/

 

Hope this helps! 🙂

Enable entity for Party List selection in Appointment

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Out-of-the-box, you have fixed set of entities enabled for Party List fields in Appointment entity. Of which, you can select to be either in Required or Optional fields on Appointments.

But, what if you want to enable a custom entity for the same? You can do that was well.

Enable Entity for Sending Email

  1. In your custom entity, you can turn on Sending Email option on the entity level and the entity will be enabled for Party List.sendingemails
  2. And Publish your customization.
    Now, when you select the Required/Optional field in Appointment, Look for More Records
    lookForMoreRecords.png
  3. Select the Look For option to expose available entities
    expandlookfor
  4. And look for the custom entity you created i.e. Office Representatives my this case.
    selectentity
  5. And select the record you want
    jamieg
  6. And the custom entity record will be added to the Party List field
    addedtolist

The reason your see them enabled is because Email Address (emailaddress) field has been created for the entity i.e. the entity is now Email enabled.

Hope this helps!

Use Azure App Passwords for MFA enabled D365 authentication from Console App

priyeshwagh777 CRM with .NET Web Applications, Customizations, Dynamics 365, dynamics 365 administration, Microsoft Azure, Office 365 Administration , , , ,

If you have a Console App that authenticates to D365 using a credential (typically, an Administrator) but now the administrator is setup for Multi-Factor authentication, your Console App won’t work. So here’s what you can do.

If you first want to check out about enabling Multi-Factor Authentication, you can check my blog post on it here – Office 365 Admin: Quickly Enable Multi-factor authentication for users

Standard Authentication vs MFA enabled User

When there’s not MFA enabled for Dynamics 365 (Office 365) account credentials, you are able to connect to the organization with no issues and get the CRMServiceClient in your application easy.
authenticated

But, if you have Multi-Factor Authentication enabled for a credential that is used in Console Apps to connect to D365, the Console App will not connect and the CrmCerviceClient will have null as below with the error ‘Unable to Login to Dynamics CRM’

unabletologin

Managing App Passwords on Azure Portal

Once you have multi-factor authentication enabled for your account, you can go to portal.azure.com and manage App Passwords as follows –

  1. In Azure Portal, go to your account settings.
    gotoaccount
  2. Then, go to Additional security verification
    additionalsecurityverification
  3. Look for App Passwords
    apppasswords
  4. You can manage and create more passwords here
    manageapppasswords
  5. Create a password if you don’t want to use a default one or want to use different passwords for different apps. Give it a suitable name and click Next
    createapppassword
  6. Copy the password as it is the only time it will be displayed.
    copypassowrd
  7. And you can see your passwords as you create them
    morepasswords

 

Implementing App Passwords in Console App

As the name suggests, App Passwords will let you create special passwords for applications to authenticate to Dynamics 365 without needing to go through multi-factor authentication like when you’re running a Console App to connect to Dynamics 365

  1. Go to the Password in the credentials in the App.Config of the Console Application
    oldpassword
  2. And replace it with the App Password
    newpassword
  3. Now, Build the application and run it. It will authenticate successfully.
    authenticated

Hope this helps! 🙂

 

Quickly use Email Signatures in D365

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You can use Email Signature in D365 Emails as well. Here’s a quick tip on it to quickly create a Signature and use it.

As I write this blog, this feature is not yet available in the Unified Interface yet.

Create a Signature

  1. Navigate to Settings > Templates > Email Signatures
    insertsignaturefeature

  2. And create a New Signature as below
    newemailsignature
  3. Now, I save and close.
    emailsignaturesaved

Insert and use Signature

Now, when you write a new Email or this email in D356, you can select the signature as below –

  1. Select Insert Signature while working on the email
    insertinemail
  2. Select the Signature and click Select.
    selectsignature
  3. And the Signature appears.
    finalsignature

That was easy. 🙂

D365 Quick Tip: Delete Records Imported by mistake

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One of the most common blunders often made in Data Import are importing whole lot of records without finalizing.

And when you import, you realize you needed to add something more to the Import or some things were pending in the Excel file and you ended up uploading them all!

Delete Imported Records

  1. Assuming your Import was successful and you want to now just revert what all was imported, navigate to Settings > Data Management > Imports.
    importjob
  2. Open the Import job and look for the option under Delete which says ‘All Records Imported to This Entity During This Import’
    mainaction
    There, quite self explanatory.
  3. Once you click on it, a Delete Job is triggered once you fill in the below information
    deletejobset
    Important: When I select ‘In addition to deleting imported records, also delete import job history’, it will also delete the Import Job I started in Step #1. If you still want to keep it, you can according to your personal preference.
  4. Now, when you go to Settings > Data Management > Bulk Record Deletion, find the Import you started in the step above.
    deletedrecords
    Note that there are 4 records deleted here though I imported 3 records. The additional record is of the Import Job deleted while setting up the Deletion job in step#3 above.

Hope this quick tip helps! 🙂

 

D365 PSA Quick Tip: Sync Resource Bookings with Outlook

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You as a resource in an Organization are booked on projects. But are also needed to be in some meetings. But what if, someone who wants to invite you to a meeting needs to know if you’re booked on a Project/Task in D365?

In that case, Syncing your Bookings to Outlook Calendar comes handy.

Let’s say, most commonly in a Technical Services Industry where users are supposed to work on projects and they should appear as booked so that others don’t drag them to other meetings. 😊

Remember, Server Side Synchronization should be turned on for the user on their mailbox to be able to use this feature.

 

Enable Sync Resource with Outlook Feature

  1. In System Settings, navigate to Synchronization tab and enable Synchronize resource bookings with Outlook as shown below.
    enableSystemSettingLevel
  2. Personal Settings – The same needs to be done for an individual user on their Personal Settings in D365.
    personalSettingEnable

Bookings in PSA now appear in Outlook

Now, example, Priyesh is booked on Home Link Piping project on Monday, 3rd December and this is how the schedule board looks like this
scheduleBoard

As the sync happens, the Bookings will now show up in the user’s Outlook Calendar.
syncedToCalendar

Please note that Server Side Sync can take up to 15 mins to sync through as per the minimum sync cycle duration.

Hope this helps!

Enable Embedded Intelligence and configure its features in D365 v9.1

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Embedded Intelligence you features like Relationship Assistant, Auto Capture and Email Engagement. Yes, you’ve seen them before in previous D365 versions and configuring them got easier in D365 v9.1

Read Policy and Accept Terms

  1. Navigate to Settings > Sales AI. Under Overview tab, click on I accept as shown below.
    acceptTerms
    Note: Make sure you read the Privacy Statement if and whether or not it violates your organization’s privacy policies.2. Once Accepted, features like Relationship Assistant, Email Engagement and Auto Capture are available to be configured as follows
    EITurnedOn

Relationship Assistant

Relationship Assistant helps you to draw your attention to what matters about the information in Dynamics 365 at that moment.

It shows you Action Cards that are relevant to the user at the given point of time and where the users can quickly take some common actions associated with it. need to take action on and are relevant given at the point of time.

Example, if an Opportunity is due tomorrow, the Relationship Assistant will show up on the Opportunity and show you this.

relationshipAssistant

Configure – Relationship Assistant
You can configure the Relationship assistant on the next tab in Sales AI itself.
configureRA

 

Email Engagement

Email Engagement will tell you how your communication is being taking shape. Track insights about the emails you send from D365 and accordingly, take your next move.

Like, you can set a reminder to follow up and track what happened to the email you sent.
emailEngagement

Configure – Email Engagement
1. Turn on Email Engagement by simply clicking on the Disabled button to Enable it.
disabledEE

2. Email engagement is turned on now.
EETurnedOn

 

Auto Capture

Get a glance of emails relevant to your D365 records but which aren’t actually tracked in D365 . You can then decide if it matters for you to pull it in D365.

autoCapture

Configure – Auto Capture
All you need is to enable Server Side Sync with your Exchange Online mailbox.

 

Hope I summarized the idea! 🙂