Mailbox Alerts Hide/Show behavior in Dynamics 365 CRM

At times, ever wondered what happened to the Mailbox? You ran some tests, you also got results, but the Alerts section is empty or not generating Alerts.
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Here’s what’s missing and how the behavior is –

Turn on Mailbox Alerts

In System Settings, you can turn on what type of Mailbox alerts should be shown.

Navigate to Email and scroll down. You can then choose what type of info should be generated in Alerts area in a Mailbox. Error, Warning or Information.
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Behavior

Now, the behavior is a little confusing. Here’s what it is –

  1. Any previously generated errors will show if the setting was On initially and was later on turned off down the line.
    In my example, the last error was generated on 1st July 2020
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  2. Now, I turned the setting Off
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  3. And post that, if there are any new errors/messages, they won’t show up
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  4. But, after I turn the settings back on
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  5. New errors after that will start showing up again.
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  6. Meaning, the duration in which the Alerts are off, those will not be generated. And the duration in which the Alerts are On, they will keep populating the Alerts section.

Hope this was useful.

Here are some more Dynamics 365 CRM related posts you might want to look at –

  1. Viewing Emails as conversations on the Activity Timeline in D365 CE
  2. Create & Send PDFs from Word Templates for Quotes in D365 CE Wave 2 Updates
  3. Summarizing D365 App For Outlook Setup in 3 steps with Exchange Online mailbox
  4. Create a support Queue in Dynamics 365 CRM
  5. Quick Tip: Cleaning Queue Items
  6. Dynamics 365 Solutions’ New Experience in Power Apps, Solution Checker and more
  7. Easier template selection & Manage Activities with ease in Dynamics 365 | 2020 Wave 1 Feature
  8. Custom View Filter JS code not working in Dynamics 365 CE. Why? [Quick Tip]
  9. PSA v3 View Custom Controls used on Project form
  10. Modified By (Delegate) & Created By (Delegate) in D365

Thank you!!

Enable/Disable the need to Approve Email for Mailboxes in Dynamics 365 CRM CE

This is one of the most useful common scenarios where you have to approach a Global Administrator every time to Approve Emails. Even when you want to create a few Queues or test Mailboxes on a non-production environment.

I would recommend this to be used only on Sandbox instance and let Production instance have this layer of approval of Global Administrators, but then it depends what you want to have. 🙂

 

Approve Email

Every time, you want to enable a mailbox for Server Side Synchronization, you are asked to Approve Email.
(If you want to enable Server Side Sync for enabling D365 App For Outlook, check this post Summarizing D365 App For Outlook Setup in 3 steps with Exchange Online mailbox)

emailWontProcess

And even if you try to Test & Enable the mailbox, you’ll see the error as This mailbox is disabled for email processing.
tryTest

And you get the error as IncomingEmailS2SApprovalNeeded. Let’s look at how even System Administrators who aren’t Global Admins can enable Mailboxes.

 

 

Disable Approve Email for Mailboxes & Queues

So, if you want to not have each mailbox need an Approval from Global Administrator, go to Settings in site map > Administration > System Settings > Email tab
settingsArea
In the above screenshot, you select which of the mailboxes or queues or both, you want to allow to process emails without approval. Now, I want to only disable the need for approval for Queues and keep the users as is.
disableForQueue

But doing so myself, gives me the following error
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That’s because, to disable this, you’ll need a Global Administrator once. Once they disable this, if you have the appropriate rights to Test & Enable Mailbox, you can directly Test & Enable a mailbox even though the error message is still displayed on the Mailbox after disabling this feature.
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The mailbox for the Queue is now active.

In case you are also looking to create a Support Queue for your organization, you can check this post Create a support Queue in D365 CE.

Hope this helps!!