Track and Set Regarding are disabled for Appointments in Dynamics 365 App For Outlook message | Demystified

If you are new to tracking, you probably also want to track the Appointments to Dynamics as well.

Whether this is enabled for you or not is an optional setting and you end up seeing this error message –

Enable Tracking for Appointments, Tasks & Contacts

  1. One of the first places to go and check for Admins when someone reports such an issue is to check if the Appointments, Contacts or Tasks are enabled in Dynamics 365 Outlook or not.

    If you want to navigate to Dynamics 365 App directly and don’t seem to find it in your SiteMap, check this post – Dynamics 365 App For Outlook missing on SiteMap in CRM? Use shortcut link [Quick Tip]
  2. Now that you know the Dynamics 365 App For Outlook is not abled for Appointments, Contacts and Tasks, next, you’ll need to go to Settings > Email Configuration > Mailboxes and switch view to show Active Mailboxes as My Active Mailboxes is usually set to Default.
    Look for the user’s mailbox –
    You’ll find that the Appointments, Contacts and Tasks are not Enabled for Server-Side Synchronization

  3. Enable this and Test & Enable the mailbox

    In case you are also looking to enable Server-Side Sync in general to enable Dynamics 365 App For Outlook, check this post – Summarizing D365 App For Outlook Setup in 3 steps with Exchange Online mailbox

  4. Check this if it should only be enabled for the current Org.

  5. Once the Test is successful, it should now be enabled in Dynamics 365 App For Outlook Settings as well.

  6. Refresh the browser once if you are using Outlook Web App, you should be able to also track Appointments/Contacts/Tasks to Dynamics 365

  7. Now, the meeting invite should be available to track.

    Please note that even if you click on Track, the meeting will only be tracked once you send it out.

    Hope this helps! Here are some more Dynamics 365 posts you might want to check –
  1. Cancelled Bookings Imported in Time Entries in Dynamics 365 PSA issue | [Quick Tip]
  2. Remove ‘This Email has been blocked due to potentially harmful content.’ message in Dynamics 365 Emails | OrgDbSettings utility
  3. Get GUID of the current View in Dynamics 365 CRM JS from ribbon button | Ribbon Workbench
  4. Get Dynamics 365 field metadata in a Canvas App using DataSourceInfo function | Common Data Service
  5. Dynamics 365 App For Outlook missing on SiteMap in CRM? Use shortcut link [Quick Tip]
  6. Pass Execution Context to JS Script function as a parameter from a Ribbon button in Dynamics 365 | Ribbon Workbench
  7. Find Created On date of solution components in Solution Layers | Dynamics 365 [Quick Tip]
  8. Add multiple Opportunity Products at once in Dynamics 365 Sales | Enhanced Experience [Preview]
  9. Import lookup referencing records together in Dynamics 365 CRM | [Linking related entity data during Excel Import]
  10. Pass data to HTML Web Resource using browser’s sessionStorage in Dynamics 365 CE

Thank you!!


Mailbox Alerts Hide/Show behavior in Dynamics 365 CRM

At times, ever wondered what happened to the Mailbox? You ran some tests, you also got results, but the Alerts section is empty or not generating Alerts.

Here’s what’s missing and how the behavior is –

Turn on Mailbox Alerts

In System Settings, you can turn on what type of Mailbox alerts should be shown.

Navigate to Email and scroll down. You can then choose what type of info should be generated in Alerts area in a Mailbox. Error, Warning or Information.


Now, the behavior is a little confusing. Here’s what it is –

  1. Any previously generated errors will show if the setting was On initially and was later on turned off down the line.
    In my example, the last error was generated on 1st July 2020
  2. Now, I turned the setting Off

  3. And post that, if there are any new errors/messages, they won’t show up
  4. But, after I turn the settings back on
  5. New errors after that will start showing up again.
  6. Meaning, the duration in which the Alerts are off, those will not be generated. And the duration in which the Alerts are On, they will keep populating the Alerts section.

Hope this was useful.

Here are some more Dynamics 365 CRM related posts you might want to look at –

  1. Viewing Emails as conversations on the Activity Timeline in D365 CE
  2. Create & Send PDFs from Word Templates for Quotes in D365 CE Wave 2 Updates
  3. Summarizing D365 App For Outlook Setup in 3 steps with Exchange Online mailbox
  4. Create a support Queue in Dynamics 365 CRM
  5. Quick Tip: Cleaning Queue Items
  6. Dynamics 365 Solutions’ New Experience in Power Apps, Solution Checker and more
  7. Easier template selection & Manage Activities with ease in Dynamics 365 | 2020 Wave 1 Feature
  8. Custom View Filter JS code not working in Dynamics 365 CE. Why? [Quick Tip]
  9. PSA v3 View Custom Controls used on Project form
  10. Modified By (Delegate) & Created By (Delegate) in D365

Thank you!!

D365 Quick Tip: Allow messages with unresolved email recipients to be sent

Most new users get stuck with issues saying ‘Email address of the recipient was not resolved’. Like in case you want to send out an email from D365 but you don’t have the same saved in the system as a Contact/Lead or any other record.

And it resulted in this the big red cross like the one below –


There’s a simple setting for this in Settings > Administration > System Settings, under Email tab.

You can simply flip the switch on ‘Allow messages with unresolved email recipients to be sent’ to Yes.


And, now simply enter the Email address in the Recipient (To) field and let the email go!


Hope this quick tip was helpful!