Calendar View for Work Order Bookings in Field Service | Wave 2 2020 Update [Early opt-in]

So here’s a nice improvement to see your Bookable Resource Bookings in a Calendar View as a part of the 2020 Wave 2 Update for Field Service!

Disclaimer: his is a preview feature and is planned, it’s no guarantee that this feature will make it to the final release of Wave 2 Updates.

Pre Requisites

  1. Make sure Wave 2 2020 Updates are available to your either via Early Opt-in or having directly applied to Org if you’re reading this from the future 😊

    Here’s the Microsoft Docs official link for the same – https://docs.microsoft.com/en-us/dynamics365-release-plan/2020wave2/service/dynamics365-field-service/calendar-view-booking-work-orders?WT.mc_id=DX-MVP-5003911

Switch to Calendar View

Here’s how you can leverage the Calendar View control for the Bookings.

  1. When you are in your Bookable Resource Bookings view, you might not have this view by default. So, you look to switch the view.
    look for Show As option on the ribbon button

  2. Now, you can see that a BookingCalendarControl is available for you to select.

  3. Once your switch, you’ll see the Calendar Control on the view with the Bookings arranged in a Calendar like control
    The default Month view looks like below

  4. You can even switch to look at 2 other views, Week and Day views.


  5. The Day view looks like below

  6. And the week View looks like the below

  7. Selecting the Booking will simply open the record in Dynamics as usual.
  8. And this is how you see it on the phone.

Config Options

To first address the most important question, it’s isn’t enabled by Default.

  1. But, you can make it defaulted on the Web application of Dynamics by changing it at the Entity level as shown below.

  2. These are the Properties that can be configured.

    Hope this was helpful!!

Here are some more Dynamics 365 / PSA posts you might find useful –

  1. Change Booking Status colors on Schedule Board for Field Service/PSA [Quick Tip]
  2. How to add Rating Values to Rating Models in D365 Field Service and PSA
  3. A manager is required for non-project time entries, absence, and vacation error in D365 PSA v3
  4. Modify Project tab’s view in Schedule Board in PSA v3 | Quick Tip
  5. Restrict User Access to a D365 instance using Security Groups

Thank you!!

Change Booking Status colors on Schedule Board for Field Service/PSA [Quick Tip]

Here’s a Quick Tip for everyone using Field Service and Project Service Automation. In case you are wondering how can you change the colors of the Booking Statuses on the Schedule Board for Field Service and PSA, here’s what you need to do.

Default Colors

This what your default Schedule Board looks like out-of-the-box.

Booking Statuses

Booking Status is an entity within which you can set this up.
You can navigate to Booking Statuses entity in your Field Service like below

There are these records you can modify. Also, for PSA, you have the same entity with different records for Booking Statuses
But, let’s look at Field Service’s example –

Now in each record, you can see in Common tab

And you can change by selecting this color picker control

And save the new selected color.

And let’s change for Completed as well, just another example – changed for Completed also to a greenish shade

Updated Colors

Now let’s look at the updated Schedule Board of how these colors look.

Hope this quick tip helps!

Here are some more PSA/Field Service posts you might want to look at –

  1. How to add Rating Values to Rating Models in D365 Field Service and PSA
  2. Why we see Cross Day in Work Hours on Bookable Resources/User?
  3. Modify Project tab’s view in Schedule Board in PSA v3 | Quick Tip
  4. Dynamics 365 PSA v2 to v3 Upgrade failed? Here’s what to do.
  5. Additional columns in PSA v3 Schedule view
  6. Update Price feature in D365 PSA v3
  7. A manager is required for non-project time entries, absence, and vacation error in D365 PSA v3
  8. Set Work Hours Template to a Bookable Resource in D365 PSA v3
  9. Booking Resources more than their capacity in D365 PSA v3
  10. PSA v3 View Custom Controls used on Project form

Thanks!

How to add Rating Values to Rating Models in D365 Field Service and PSA

Rating Models and Rating Values are attributed to Bookable Resources in Dynamics 365 PSA and Field Service. Out-of-the-box, there are 3 Rating Values – Familiar, Good & Proficient. But obviously, you want to customize to have your own.

This is a tricky change and this post will exactly describe before you end up doing something wrong.

If you think all you need to do is add a Rating Value to the Rating Model and save, it won’t work

addRating

Because when you do this, the Value field is locked and you can’t enter anything and just saving the record with the name of the Rating Value will result in the error as shown below

errorWhenDirect

Update Max Rating on Rating Model

So, the right way to do it is to update the Max Rating Value on the Rating Model record.

updateMaxRating

As soon as I save the record, see the an additional Rating Value appears. And in fact, these are the new records that were created when you updated the Max Rating Value and not that the old ones were renamed to ‘Enter rating label here…’

newLabelsToEnter

Note: You can simply enter the record and update all the Ratings inside to the corresponding values.

What happens to existing Ratings used for Resources?

They are all there but have been deactivated, if you query all the Rating Values as is, you’ll see the ones created due to the change we did above and the ones that already existed were suffixed with “[Inactive]” label. See below –

newlyCreated

Well, since these are all the new records created, the old ones are ‘Deactivated‘. What remains with the existing Bookable Resource Characteristics records are the Inactive ones.

inactiveAssigned

To update these, you can do a simple Advanced Find by querying one of the inactive Rating Values and updating them using Bulk Edit to set the new one.

  1. Query the inactive ones
    queryInactive
  2. And simply Bulk Edit to update the Inactive ones
    bulkEditInactive

By the way, if you want to Bulk Clear and start fresh, you can check my blog on Bulk Clearing fields using Advanced Find here – D365 Quick Tip: Bulk Clear field values

Hope this helps you!

 

Clean your Schedule Board: Hide Cancelled Bookings

Most times in D365 PSA or Field Service, you schedule something and then cancel due to uncertain work patterns and frequent rescheduling or cancellations.

This leaves your Schedule Board cluttered and often look messy! Something like this –

clutteredScheduleBoard

You have on 2 Projects that you actually have to work with but see a few other cancelled bookings which is just taking space and that info is something you don’t need.

Hide away the Cancelled Bookings

Most often, you don’t really need to know what Bookings you cancelled, so you can just hide those away and make the Schedule Board look cleaner!

  1. Navigate to Scheduler Settings represented by the gear icon.
    schedulerSettingsIcon
  2. Look for Hide Canceled under View Settings area and check mark it.
    hideCancelledOption
  3. Once you mark it, the Cancelled Bookings will be hidden giving you a cleaner Schedule Board.
    cancelledHidden
  4. And now, your Schedule Books like pretty much sorted.
    cleanScheduleBoard

Hope this quick tip helps!